Host Cancellation Policy*

Cancellation fees

We will impose fees subject to a minimum cancellation fee of $50 USD and a maximum cancellation fee of $1,000 USD. The fee is based on the reservation amount and when the reservation is canceled:

• If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed.
• If the reservation is canceled more than 48 hours, and 30 days or less, before check-in, the fee is 25% of the reservation amount.

Situations in which fees may not apply

We will waive the fees set out in this Policy in appropriate situations, for example if the Host cancels because of Extenuating Circumstances or certain valid reasons beyond the Host’s control.

In the event a fee is waived, other consequences may still apply, like blocking a Listing’s calendar.

Hosts who believe one of these situations applies will be required to provide documentation or other support. We will determine whether to waive any fees and other consequences after evaluating the evidence.

Other consequences

In addition to a cancellation fee, other consequences may apply, such as preventing the Host from accepting another reservation for the Listing on the affected dates by blocking the Listing’s calendar. A calendar block prevents the Host from accepting another reservation for the Listing on the affected dates.

Hosts who cancel confirmed bookings without a valid reason may experience other consequences, as explained in our Terms of Service. For example, Hosts may have their Listing or account suspended or removed, and may lose their Superhost status.

Other things to consider

A Host must promptly cancel a reservation that the Host cannot honor and may not encourage the guest to cancel the reservation.

Providing false statements or materials in connection with this Policy violates our Terms of Service and may result in account termination and other consequences.

Host penalties for canceling reservations

Cancellations mess with guests' plans and can reduce confidence in our community, so as a Host you should do your best to fulfill all confirmed reservations. If something has come up and you simply can’t fulfill a reservation for any reason, it’s your responsibility (and not your guest's) to cancel as quickly as possible to allow your guest time to make new plans.

There are certain limited circumstances where there are no adverse consequences to canceling.

Unavailable/blocked calendar

If you cancel a confirmed reservation, your calendar may be blocked. This means you won't be able to accept another reservation that overlaps with the canceled one. Please note: NN.GE can block your calendar if you haven’t provided all the information required for your account.

Account suspension and deactivation

If you cancel 3 or more reservations within a year, we may suspend or deactivate your listing.